Canadian Revenue Agency (CRA) national headquarters in Ottawa. (THE CANADIAN PRESS/Sean Kilpatrick)

A new report from the Auditor General of Canada has found that the Canada Revenue Agency is failing to provide timely or accurate service to Canadians who call its contact centres with questions about taxes and benefits. According to the 2025 Report of the Auditor General of Canada on the CRA Contact Centres, released Oct. […]

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